↩️ Refund & Returns Policy

Last updated: August 27, 2026

This return policy applies to products purchased directly from the website www.igloocoolers.com (the “Website”) operated by Igloo Products Corp. (“Igloo”, “we”, “us”).

Return to window
If you are not satisfied with the product you purchased or received a defective product from Igloo, we provide a convenient return service! Items that are unused and in good packaging may be returned within 30 days of purchase for a replacement or refund.

Conditional requirements
Items must be returned in new condition.
Items that are damaged, dented, scratched, or missing parts due to misuse or neglect may not be returned.
Brand new, unused item with original tags/stickers, returnable or exchangeable within 30 days of purchase.
Non-returnable items
There are no returns or exchanges on custom made products (final sale).
Products purchased from an authorized retailer are subject to that retailer’s return policy – please contact the retailer directly.
We guarantee that all merchandise is free from manufacturing defects and offer a replacement or refund for any defective merchandise sold through this website. Any merchandise that is damaged or defective due to manufacturing workmanship can be returned free of charge within 30 days of purchase.

Return shipping
There is no return shipping fee for returns, refunds or exchanges.

How to start a return
Please visit www.igloocoolers.com/RMA to use our self-service portal to initiate a return or exchange.
Complete your Return Material Authorization (RMA) request.
If you are returning multiple items, you may need to contact customer service to create a separate return label for each item.
Returns must be submitted with a complete RMA request through our logistics provider and completed within the specified time. We reserve the right to final approval of all returns and exchanges.

Refund
Once the product is returned to our factory and inspected, a refund will be issued via the original payment method within 7 working days.
We do not offer store credit.
If there is a refund, the original payment method will be refunded, minus the handling fee.
The refund may not appear until your credit card’s next monthly billing cycle. It may take your bank a few extra days to process and post the refund transaction.
replace
We only offer exchanges for identical items that are in sufficient stock. Damaged, defective or misshipped merchandise needs to be returned through our Return Merchandise Authorization (RMA) process.

question
If you have any questions about the return process, please contact our customer service team at [email protected] or 1-800-273-7024 (Monday through Friday, 6:00am to 5:00pm PST).